Overview

Learning on Demand (LOD) brings the best of our events from around the country to you in a fresh new way. Designed for maximum mobility, suitable for streaming to your computer or tablet, or downloading to your iPod or mp3 player, LOD lets you engage in learning without barriers of time or distance.

Arranged by practice area, you can find audio or video presentations, often with associated handouts or other supplementary materials, on a variety of topics. Be sure to log into the site as a DC member to get preferential pricing and more free items.

New content is uploaded frequently so be sure to stop into Learning on Demand regularly to see what’s new.

Requirements

What computer and software do I need?

Any computer bought within the last 3 years will be able to stream video and audio. An Internet browser that supports HTML5 natively will result in the best performance. In addition, some browsers may require the installation of Adobe Flash (http://get.adobe.com/flashplayer) to watch streaming videos. Updated versions of Internet Explorer, Firefox, Safari and Chrome all support HTML5 standards.

How can I test if my computer can stream video?

If you can watch any videos on Vimeo (http://www.vimeo.com), then you will be able to stream the LOD videos. If not, look at the instructions on Vimeo on what you need to do. You may have limited access to video streaming if you are in a health care setting and may need to ask for assistance from your technical support department.

How can I test if my computer can stream audio?

If you can listen to audio on Soundcloud (http://www.soundcloud.com), then you will be able to stream the audio recordings. If not, look at the instructions on Soundcloud on what you need to do. You may have limited access to audio streaming if you are in a health care setting and may need to ask for assistance from your technical support department.

Can my smartphone / tablet stream the media (audio / video)?

Yes, some smartphones and tablets are able to support streaming media. Check your device manual or with your device vendor for more details.

Getting started

To Purchase

Once you’ve chosen an item(s), click BUY ITEM under the image on the item’s information page. The text will change to ADDED TO CART. Remember to log in as a DC member to get preferred pricing.

To view your cart, click on the Shopping Cart icon on the left side navigation menu. From your Shopping Cart make any changes using UPDATE CART or REMOVE ITEM.

To purchase, click CHECKOUT in the upper right. Review CART SUMMARY and select PAYMENT METHOD by selecting Visa, Mastercard or your PayPal account. Our payment systems are safe, secure and meet the highest industry standards for e-commerce purchases. Enter required information and click PAY. Once payment has been paid and received, you will receive an email confirmation with details of your purchase.

To Use

Simply return to LOD and find your item in MY LIBRARY at the top of the left side navigation menu. You can sort your purchases by clicking on the Practice Area menu options within MY LIBRARY.

Once you’ve found the purchased item in MY LIBRARY, clicking on the item will take you to its information page where you can listen (stream), download handouts and audio files to your portable devices.

To listen directly from the computer, simply click on the ‘play’ arrow in the top section. If you want to pause, click on the ‘play’ button again.

If you want to repeat a section, click on the streaming bar to replay sections of the presentation.

Downloading and saving files

Audio files may be downloaded and saved on your computer or portable device after purchase. They can be played using Windows Media Player or iTunes. To save recordings, click DOWNLOAD beside the audio files and save to your computer or portable device using iTunes.

To download accompanying PowerPoint slides, handouts or other reference material, locate files entitled Presentation or Handout in the Downloads section and click on the corresponding ‘DOWNLOAD’ button. Please be patient. This may take a moment because some files are quite large.

Frequently asked questions

I’m not sure if the accompanying Powerpoint handout or other reference materials have downloaded. How can I check?

Once you click to download the documents, be patient as they sometimes take few moments depending on the size of the file. To see if the download was successful, check the Downloads folder on your computer.

How long do I have access to the podcasts or videocasts?

Once you’ve purchased the item, download it to your computer or hard drive to retain the item as long as you wish.

There seems to be a problem with the product. What should I do?

Please complete the LOD Users Survey and be as precise as possible when describing the issue you encountered. Be sure to include the full name of the product so we can track the issue down to the right source. The survey can be found on the item’s information page or at: http://fluidsurveys.com/surveys/dietitians-of-canada/learning-on-demand-users-survey/

If the issue is in the audio or video file, please note the run time where the problem occurred. If you leave your name and contact information, we will follow up with you once the problem is resolved. We check the survey results regularly for comments and questions.

The audio and / or video is stuttering when I try to stream it?

You require a fast Internet connection to stream our media content. In general, a broadband connection is recommended. To prevent stuttering, allow the content to buffer before playing. Also, if you are sharing Internet with multiple computers, you may want to stream the media content while there is less Internet activity at your home / office.

How do I play the audio files I downloaded?

All our media files are encoded in either MP3 or M4A. These files can be played on:

o Windows Media Player (for the PC)
o iTunes (for the Mac)
o VLC Player (free download for different platforms at http://www.videolan.org/vlc/index.html)

Can I use the media files on my portable music player or smart phone?

Yes, the files can be loaded onto your portable music player or smartphone for playback once they are downloaded. Please refer to your user manual for instructions on how to do this. The media files are encoded in either mp3 or m4a format.

Is your payment process secure?

Yes, our payments page is protected by SSL, which encrypts your data while it’s being transmitted to our servers. We also never store your credit card information on our servers. To date, we have processed thousands of transactions without any issues.

How do I know if my payment was processed?

It may take up to a minute for your payment to be processed. Please do not navigate away from the page once you have clicked “Pay”. Upon a successful payment, you will be redirected to a payment confirmation page. You will also receive an email confirmation.

I am unable to download the associated file(s) What can I do?

Please check with your local administrator to see if there are any browser permissions or firewall issues blocking the download.