Payment Policy

• Members have two payment options for annual membership fees:
  • Pay full on an annual basis (July 1 – June 30) 
  • Pay in monthly installments* (12 months)

• The installment options is available exclusively to members in the full member category.
• Members opting for monthly installments will have their annual fee divided into equal monthly payments, including an $18 administration fee.
• The installment plan is only available during the membership renewal period.

• To participate in the installment program, members must register their credit card details for autopayment processing.

• Members are responsible for ensuring that their credit card details are kept up-to-date and that there are sufficient funds in the nominated account for automatic payments.
• If a member wishes to remove their autopayment credit card details, they must submit a written request to finance@dietitians.ca.  However, removal from autopayment will disqualify them from the installment program.

• If an autopay payment is declined, an $18 administration fee will be applicable.
• Missing an installment payment will result in the member’s status and insurance coverage lapsing.
• If insurance coverage lapses, DC is required to inform the insurance provider, which may result in the cancellation of the member’s insurance.

• If the installment option is suspended partway through the year due to missed payments or other reasons, the member cannot opt for installment payments again for that membership year.
• The member will be expected to pay the balance of the membership fee for that year in full to maintain membership status.

• Those who do not renew during the renewal period and let their membership lapse
• Members who fail to pay their installment 30 days after invoice raised date
• Extenuating circumstances for fee waiver, may be considered

+ applicable taxes
 

• Refunds will not be issued to members who change membership categories during the year, except in the cases of parental leave and full-time study (student).
• Members on parental leave or full-time study (students) may be eligible for refunds, which will be issued as a credit on their member account.

• Members on parental leave or full-time study (students) must submit a written request for a refund via email to membership@dietitians.ca
• Refunds for parental leave and full-time study (students) will be issued as a credit on the members’ account only.
• Any unused credit will be voided if the member defers their membership.

• Members experiencing financial hardship or extenuating circumstances may apply for refunds or discounts by submitting a written request to the designated staff via email to membership@dietitians.ca
• Applications must include supporting documentation and a detailed explanation of the circumstances warranting the refund request.

• All refund requests will be reviewed and processed by a designated staff member.
• Refund requests will be evaluated based on the eligibility criteria outlined in this policy and any additional considerations deemed relevant by the CEO.

• Designated staff member will communicate refund decisions to the member via email or other suitable means. 
• Approved refunds will be processed within a reasonable timeframe, and the member will be notified of the refund amount and method of reimbursement.