Payment Policy

• Members can pay in full on an annual basis (July 1 - June 30) at any time beginning on June 9, 2025. 

• Refunds will not be issued to members who change membership categories during the year, except in the cases of parental leave and full-time study (student).
• Members on parental leave or full-time study (students) may be eligible for refunds, which will be issued as a credit on their member account.

• Members on parental leave or full-time study (students) must submit a written request for a refund via email to contactus@dietitians.ca
• Refunds for parental leave and full-time study (students) will be issued as a credit on the members’ account only.
• Any unused credit will be voided if the member defers their membership.

• Members experiencing financial hardship or extenuating circumstances may apply for refunds or discounts by submitting a written request to the designated staff via email to contactus@dietitians.ca
• Applications must include supporting documentation and a detailed explanation of the circumstances warranting the refund request.

• All refund requests will be reviewed and processed by a designated staff member.
• Refund requests will be evaluated based on the eligibility criteria outlined in this policy and any additional considerations deemed relevant by the CEO.

• Designated staff member will communicate refund decisions to the member via email or other suitable means. 
• Approved refunds will be processed within a reasonable timeframe, and the member will be notified of the refund amount and method of reimbursement.